FAQ's
Your Guide to Diesel Electric Automotive’s Products and Services
At Diesel Electric Automotive, we understand that every question is important. Whether you’re interested in our product range, want to learn more about our services, or need guidance in finding the right solution for your needs, you’ve come to the right place.
We’ve put together answers to some of the most frequently asked questions, but we recognize that each customer has unique needs. If you can’t find the information you’re after, please don’t hesitate to reach out to us directly.
Your inquiries help us enhance our service and ensure you receive the information you need—quickly and clearly.
How-To Guides for Navigating Our Online Store
Do I need an account if I want to shop online?
Yes, it’s a requirement to access the online store. Complete a contact us form and we will send you an application form.
Can account customers shop online?
Yes, our system administrator can give you online access, simply chat to your sales representative or complete a registration form now to gain exclusive access to our online store.
Do I receive the same discounts on the online store as I do when ordering by phone?
Yes, you receive the same discounts when using our online store as you would when placing an order by phone. Additionally, shopping online saves you time compared to calling in.
Is training required to use your online store?
No formal training is required. A helpful video tutorial is available under the “How To” tab, providing a step-by-step guide on using the online store. Alternatively, feel free to contact us directly for personalized assistance.
How do I register for online shopping?
Having an account is a requirement to access the online store.
To create an account, simply call us and request to speak with a sales representative. They will provide you with the necessary documents to complete the account setup process. Once your account is established, our system administrator will issue your online login details. Alternatively, register now by completing a quick registration form.
If you already have an account and need online access, contact your current sales representative, who will coordinate with the system administrator to set you up promptly.
What should I do if I forget my username or password?
Our system administrator (Dean Marais) will gladly assist with setting up new credentials, so simply give us a call and ask for him .
How do I place an order online?
How can I search for products using a part number?
Can I search for products online by entering vehicle details only?
How can I place bulk orders through the online store?
How do I use the search history feature on your online store?
When and how should I complete a lost sales form?
How can I get in touch if I need assistance on the online store?
How long does it take for my online order to be processed?
Online orders are typically processed within 5 minutes. Once your order is successfully processed, you will receive an order confirmation email for your records.
Where can I find all your downloadable leaflets?
You can access all our downloadable leaflets here: Resources
How do I find car parts by VIN number?
Our online store is created with the user in mind. Registered shoppers can shop by vehicle make or model, using the VIN number of the vehicle or by searching for a part number in the search field.
Car Battery Questions: Signs, Costs, and Troubleshooting
How do I know when it’s time to replace my car battery?
When your car struggles to start, your headlights appear dim, or dashboard warning lights indicate battery issues, it may be time to replace your car battery. Read our full guide here for detailed signs and tips.
How much does a replacement car battery cost?
Car battery prices vary based on size and brand. Popular options include the Bosch C7 battery charger, 658 battery, and 668 battery. Contact us for a competitive price.
What does it mean when my dashboard lights stay on after starting the car?
This often indicates an issue with your battery, alternator, or electrical system. Check out our blog post about replacing your car battery here to learn more about what these warning signs mean.
Can a faulty alternator cause my car battery to die?
Yes, a failing alternator can drain your car battery. Learn more about how your battery and alternator work together in our blog here.
General Frequently Asked Questions
Do you supply Polo Vivo Spare Parts?
Yes, we do. We supply quality aftermarket Polo Vivo spare parts. Contact your sales representative today or shop online using the vehicle’s VIN number. Filtering car parts such as clutch kits, service kits, and radiators for a Polo Vivo makes it quick and easy to get a price, and place an order.
I need a VW Polo Spare Parts Price List
All our account customers registered for online shopping can easily access all the spare parts for VW Polo vehicles. If you are a registered online shopper, log in now to start browsing, or register to create an account now.
Do you offer Spare Part price list to account customers?
All our account customers registered for online shopping can easily access all the spare parts for any vehicle. If you are a registered online shopper, log in now to start browsing, or register to create an account now.
Enjoy exclusive access!
If you have any further questions, please contact us or call us on 0861 DIESEL and we will gladly be of further assistance.
Have a Question? We’re Here to Help!
